API Signal Conditioner Repair Service

To get an RMA#
Contact Customer Service at 800-942-0315
use our contact form

Send products to

API Service
RMA# ______
1220 American Way
Libertyville, IL 60048-3936

General Information
  • Please call Customer Service at 800-942-0315
  • Request a return materials authorization number (RMA#)
  • Let us know the reason the item is being returned
  • All products must be sent to us prepaid
  • Please pack items carefully to prevent damage in shipment
  • If desired, we can contact you with an estimate before proceeding
  • Allow 7-10 days for service plus shipping time
  • Rush service (1-2 business days) is available for an extra charge of $50
  • Rush service may not be available in all cases—Call First!
  • Return shipping charges will be added for service
  • For warranty repairs, we pay return shipping
If the product is under warranty, we will repair the product or warranted parts thereof under the terms of our lifetime warranty, otherwise we will advise you of non-warranty repair costs.
Non-Warranty Repairs or Evaluation
Our non-warranty service is generally divided into several levels. Please call us for pricing.
  • Test and evaluate
  • Test, evaluate, recalibrate, cosmetic refurbishment
  • Change range and/or do minor modifications
  • Troubleshoot and replace bad components*
  • Toubleshoot and replace circuit board(s)*
  • * Ask for a discount on a replacement unit if unit needs major repairs or is beyond economical repair
  • For a small fee we can properly dispose of your un-needed API products