API Signal Conditioner Repair Service

To get an RMA#
Contact Customer Service at 800-942-0315
or
use our contact form

Send products to

API Service
RMA# ______
1220 American Way
Libertyville, IL 60048-3936

repair
Before You Send Your Product to Us
  • Please call Customer Service at 800-942-0315
  • Request a return materials authorization number (RMA#)
  • Let us know the reason the item is being returned
  • All products must be sent to us prepaid
  • You must remove all wiring
  • Please pack items carefully to prevent damage in shipment
  • Please reference RMA# on your shipping labels and all correspondence
  • Please include your return address information
  • Please include the best way to contact you; email or direct phone number
  • If desired, we can contact you with an estimate before proceeding
  • Allow 7-10 days for service plus shipping time
  • Rush repair service is available for an extra charge of $100
  • Rush service may not be available in all cases—Call First!
  • Return shipping charges will be added for non-warranty service
Warranty Repairs

If the product is under warranty, we will repair the product or warranted parts thereof under the terms of our lifetime warranty, otherwise we will advise you of non-warranty repair costs. For warranty repairs, we pay return shipping.

Non-Warranty Repairs or Evaluation
  • The minimum non-warranty evaluation/repair charge is $39
  • Return shipping charges will be added for non-warranty repairs or evaluation
  • Our non-warranty service is generally divided into several levels. Please call us for pricing.
    • Test and evaluate
    • Test, evaluate, recalibrate, cosmetic refurbishment
    • Change range and/or do minor modifications
    • Troubleshoot and replace bad components
    • Troubleshoot and replace circuit board(s)
  • When the product is received
    • It is visually inspected for any noticeable damage
    • Bench tested, if possible
    • We will contact you with our findings
    • We may retest if needed, based on additional information you provide
    • If we cannot find a problem, we will contact you for payment of the $39 minimum charge plus return shipping
    • If repairs, calibration, or other work is necessary, we will contact you with costs prior to proceeding
    • If approved, we will perform the repairs, process your payment per your instructions, then return the product.
    • If you do not wish to have the product serviced, we will return the product as-is, process your payment of $39 plus return shipping, and return the product
  • If an item is beyond economical repair, we will contact you and offer the same or similar product at a discount.
Returns

A minimum 20% restocking fee will be assessed on any product returned for credit. Only new, unused products less than 6 months old may be returned (prior approval and a RMA# is required). Installed, used, damaged, modified, or customized products cannot be returned for credit. API reserves the right to examine all returned products and determine if credit is justified and the amount of credit to be issued.