Compensation, Benefits
Salary, health and dental insurance, 401K, profit sharing.
Summary/Objective
The Technical Support Representative (TSR) performs customer service, support, and sales activities that follow the guidelines, policies, processes, and procedures set forth by the Customer Service Manager and other company management. The ideal candidate will have a can-do attitude, have a default of creatively solving problems, and have a ‘glass half full’ outlook.
Responsibilities
- Interface with customers and outside sales channels via telephone, email, and in person, to ensure timely and accurate customer service & support.
- Assist outside sales representatives to prepare quotations and proposals as well as in the resolution of customer inquiries, concerns, or other issues, technical or otherwise.
- Assist in the management and coordination of special projects between internal departments, sales, and the customer.
- Process customer purchase orders.
- Always be on the alert for opportunities to proactively promote the company’s products and services to new prospects as well as existing customers.
- Assist the sales and marketing teams to define and create new application notes, videos, and other sales and marketing tools and collateral for the company’s products.
- Assist in factory training sessions for customers and sales channels
Qualifications and Requirements
- Bachelor’s degree in a technical discipline (electrical, hydraulic, process control, etc.) or equivalent experience in related field is preferred.
- Minimum of five (5) years of inside or outside technical product and application support dealing with direct customers, sales representatives, distributors, OEMs and other customers.
- Field sales experience a plus.
- Professional written and oral communication skills and proper phone etiquette.
- Ability to work effectively with others in antagonistic situations using appropriate
interpersonal skills and methods to reduce tension or conflict.
- Effective listening skills.
- Willingness and ability to cooperate with others.
- Willingness and ability to work in a small office environment, multi-task, and adjust
effectively to new work structures, processes, requirements.
Working Knowledge
CRM databases, MS Office Suite, social media, internet.
Computer software, operating systems, hardware, peripherals, and related equipment.
Industries and markets served by the company.
Products and services provided by the company.
Industrial instrumentation and related applications, network communication methods, communication protocols, wireless networks, etc. preferred.
Contact Us
Send your resume to info2@api-usa.com. Use "Job Application" in the subject line.
This position has not been approved for Relocation Assistance. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it. We are an Equal Opportunity Employer.
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